Research

The aim of the study is to develop a model for analyzing document management workflows based on process mining techniques, which includes:

• A representation of document workflows based on business roles, which ensures the grouping of document processing tasks according to task types and executor roles, thus allowing the identification of the most typical workflows
• Metrics for evaluating workflow efficiency in terms of workflows, structural units, employees, and time
• Methods for analyzing actual document processing workflows, and for evaluating the compliance to the reference workflows

The research has been succesfully completed.